Services
Assessment
The starting point is to understand traffic and spends, and establish the baseline patterns of the client. Although not conclusive, they should give the Client an indication of where to start attempts at reducing consumption and the associated costs. The client will also receive a number of indicators regarding their pricing, which can be useful in supplier negotiations. The savings, which will be incurred in implementing the subsequent elements of the Mobile Costimization Program will become more apparent! When the assessment is done; corrective and development actions can be implemented.
The assessment includes a detailed Mobile spend analysis based on the CDR record that the Client would need to obtain from the relevant Mobile operator(s). Data is easily collected, either by simply asking the Mobile Operator to provide the detail, in electronic format, along with the invoice; or via standard Mobile Operator Web access to the same data, allowing us to get your results and conclusions more quickly Our analysis involves a ‘reverse engineering’ of the operator’s billing, reading in and analyzing every one of the chargeable events, and reconstructing the charges in a way that leads to understanding and a set of possible actions to reduce costs, as opposed to the obfuscation and opacity intended by the operator.
The assessment will provide the Client with a clear radiography of the consumption.
- Type of calls
- Volume
- % call during business hours
- View on the applied prices
Awareness
Our reporting can be detailed up to the end user level and can be sent to them individually. This is the user awareness program. Every month, CYC² collects the Mobile operator CDR, reformats them before installing them in an analysis tool that automatically delivers a personal report to the end-user (via individual e-mail).
By implicitly transferring the responsibility to the end-user, it brings cost awareness to the key actor and reduces the Client mobile usage bills. It also tackles the misuse made by the users of their mobile phone (Games – Premium numbers –etc) and all the unnecessary consumption.
The report is composed of 3 parts:
- A histogram showing how that individual user’s total mobile charges compare with those of everyone else within the organisation
- A graph showing how the end-user is positioned in comparison with all other users for each individual call type (to fixed, to mobile, international, sms, roaming in, roaming out, etc)
- Finally, the detail of the calls with destination (last digit omitted for confidentiality reasons), time of the day and duration.
The employee receiving this report will be made aware of his personal spending and in relation to that of his/her colleagues and will clearly identify areas where improvements can be achieved.
The user awareness program is completely customizable, meaning that the distribution list, the content of the report and its format are subject to discussion with the Client.
Optimisation
Initially, CYC² helps the client verify that the prices charged by the suppliers are in compliance with the client’s contracted pricing.
If the client has no explicit policy in force, CYC² can help the client develop a Mobile Usage Company Policy, based on best practices, and adapted to the client’s specific usage patterns.
Thirdly, CYC² can help the client analyze the potential ROI of the various technical solutions on the market, which promise to further reduce expenditures. This step should be considered only after the client understands their usage patterns and has established effective control practices.
Consultancy
Details will be available soon.
